Thursday, June 30, 2011
Monday, June 27, 2011
Friday, June 24, 2011
Monday, June 13, 2011
So! I desperately wanted to cry...but I didn't. I decided that my kids now have a stigma associated with first haircuts. Something goes wrong. Lauren did a fantastic job though. And Mattox. I WILL take some the next time. Sorry, when you have hair like we do in this family... hair is a BIG DEAL. So here are the pics of my big lil man (after we got home):
His birthmark is still there...but its longer so it stays hidden and no one notices it.
Thursday, June 9, 2011
First, you are NOT the only customer. I know. Hard to believe, right? And just because you are waiting for me at the gate at 7:59am, still doesn't make you the first customer. Tell that to the 75 people who called in their refills on the automated phone system at 3 am whose prescriptions show up FIRST in my computer. I guess they think we work at 5am so they can also show up at 8am and expect their meds to be ready. See the vicious cycle here? Plus those people waiting on me to get there after driving an hour and no caffeine... don't really put a smile on this 'not-a-morning' person. Especially if the last pharmacist forgets to leave me the keys. hehe. and its not even 8:00 yet.
Then my tech calls in late... probably getting some yummy breakfast because she stayed out too late the night before and has absolutely no work ethic in her 20 year old the-world-revolves-around-my-drama body.
So honestly, my first goal, and not to sound mean, but is to get you out of my face because you won't stop sighing or staring at me. or talking on your cell phone to where I can overhear your conversation about what a terrible pharmacist I am because the computers aren't even turned on yet. You hand me your old empty bottle. I tell you that it has no refills or is expired (prescriptions are legally only good for 1 year and control meds 6 months). Wow. Don't look shocked... that irritates me that you take NO responsibility for actually reading your bottle that you've had in your posession for the past month. Imagine that. And me calling the doctor to request more refills is a COURTESY. I don't HAVE to do that. Out of the goodness of my pharmacist's brain, I do try to be nice after you yelled at me that it was MY fault its out of refills. Hmmmm.... The doctor would actually prefer to talk to the patient/customer anyway. That is why they created the "pharmacist voicemail line"...they don't want to talk to me. So no, I can't get a response any faster than you calling. You proceed to tell me that it is life-or-death now that you don't have your cholesterol medicine. yeah. moving on...
Ok, it's 8:15am. My tech finally shows up and decides to sit at the back desk and file her nails while she eats that yummy breakfast. Must be nice to abuse the work system like that. She then proceeds to tell me that she will be leaving for an hour at lunch for personal reasons. Alrighty then. Again, must be nice. Some of us are lucky to eat lunch by 3:00 or not at all. And then you ask why you can't get service with a smile? I'm starving. And haven't had a bathroom break.
Then my afternoon tech calls in "sick". He tells me he has a sudden emergency that requires him to see a doctor at 4:30 (mind you its 1:00) about his knee. Yes, his knee. Again, where is the work ethic here? So the pharmacist that is actually "off" today finds me a replacement where I must be the luckiest person on the planet to get a real pharmacy student. How did I get so lucky? They believe since they are free labor that they also don't have to work. And obviously they don't care about their grades. In this one instance I got a good one though. Amen.
Let me explain Prior Authorizations. In our whacked healthcare system, insurance companies set their own rules. THEY decide how much medicine you should take - not your doctor. So lets say for instance you have a really bad infection that 'normal' antibiotics aren't working. Dr writes for some insanely expensive drug that we have to order - and SUPRISE- insurance doesn't want to pay for it. They MIGHT decide to pay for it if we can get your doctor to submit a form (that I have never seen before) explaining to them WHY you need this drug so badly. So this takes DAYS and DAYS and DAYS to do. We're living on a prayer here - and bam! sorry, they still don't want to pay for it. I'm sure after much deliberation on their part
Then I ruined your vacation because you are having to use that money to pay for your drugs. I will sleep soundly knowing that fact. ;) yes, thank you for sharing. and even showing me where that infection is... that's why I stand BEHIND the counter - I don't want to see your private parts at 9:00 in the morning.
Problem #2: your drug is on backorder all of a sudden. Crazy - I agree. I have NO IDEA why. Please do call corporate offices or drug manufacturers and find out...you don't have to threaten me. I'm sure it has to do with monetary issues on their part. Who knows. The second part of that problem is that I can not LEGALLY change your prescription to the next best thing. Do you want me to lose my license? We often get audited...and fined. nuff said.
In the meantime, all 5 phone lines are ringing constantly. And the next person wants to know why their prescription isn't ready. Repeat this process about 50 times. If I could actually get off the phone with you and stop answering questions like "Does Vitamin Water make you pee more?" I could check your prescription. You probably do want me to check it - because the girl who has boyfriend problems just counted it. Or miscounted it.
Repeat that process 420 times. You can see I had a bad day at work yesterday.
Then to top the day off...you have procrastinated for whatever reason and wait until 7:59pm to pick up your prescriptions. While out of breath because you ran, you explain to me that you simply forgot what time we closed and hand me a new CII rx while you're at it. CII = a highly controlled drug that is kept under lock&key and requires extra time, special attention, and more paperwork. Do I fill your prescription and risk getting in trouble by upper management because you just cost them an extra 15 minutes of overtime... or make you mad and tell you to wait til tomorrow. Then I get in trouble by upper management anyway because you filed a formal complaint. A lose - lose situation. Not to mention that I still haven't gone to the bathroom and surviving on a candy bar.
rant \'rant\ n 2: a rousing good time
Tuesday, June 7, 2011
Sunday, June 5, 2011
Yeah, a boring video... but my nieces want to see him "walk" so here it is. He doesn't talk much. But he's funny nonetheless.
Oh and for those of you wondering/asking - our lake house survived the great flood of 2011! Hallelujah! We are looking forward to moving all the stuff back in and enjoying some weekends ahead!